Frequently Asked Questions
Can I start my order on the website and then return later to continue and/or finish my order?
Yes! Especially with larger orders going to multiple recipients, it isn't always possible to complete an order in one sitting. Simply click on the cart icon anytime while on the website and click the 'Save Cart' button . You can return to your shopping cart anytime by simply logging in with your email address and password. The 'Save Cart' feature is a great way to keep from losing your incomplete order in case your website 'session' expires after 25 minutes of inactivity. Back to top
I forgot my password or never registered a password with the website.
Please click here to retrieve your password. If you have ordered from the site before, but never registered a password, the website will give you a system generated password. Once you've logged on with the password that has been emailed to you, we recommend changing your password. Back to top
How do I change my password?
Log in and click the 'My Account' link to access your account information. From there, select 'Change Password'. Back to top
What forms of payment does Corporate Foods International accept?
Payment can be made by credit or debit card (Visa, MasterCard, American Express or Discover) or by check. Please make a selection during checkout. We do not offer payroll deduction. Please note that once you submit your order, your credit card will be charged immediately, even if a future delivery date is specified. If you elect to pay with a company check, your order will be processed immediately after we receive your check. If you do not want your credit card to be charged immediately, we recommend using the 'Save Cart' feature to place your order on hold until closer to the delivery date you desire.
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Is my order secure?
Placing your order on this website is a convenient, secure process that helps ensure accuracy and timeliness of delivery. Protecting the information you give us is a top priority at Corporate Foods International. All personal information (such as contact information and credit card number) is always transmitted using encryption technology through the use of Secure Sockets Layer (SSL) in compatible browsers.
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How is my order shipped?
Service at CFI begins from the moment you enter our website. And, when you send a gift from CFI, you can be assured that it will arrive in perfect condition. When changes in climate or destination require extra care, our gifts are packed appropriately in climate controlled packaging. In order to meet your specific needs, we offer priority (2-4 day) and standard (up to 5 business days) shipping to your office and/or directly to your recipients. You can also select a specific delivery date that works best for you.
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What are the shipping charges?
We keep shipping charges as low as possible while maintaining quality and delivery times using both UPS and USPS. Which carrier we use for any given shipment is based on our internal rules, but the shipping fees are the same for you. Rates shown are for shipments to any one address. In the event you require overnight shipping, please contact
customer support for details.
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How long does it take to get my items?
Most items take 2-3 days to be processed and shipped. Items that have special printing, such as gift cards, may take 2-3 days longer depending on the complexity and quantity of printing.
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Can I set an arrival date?
Yes. During check out (shipping options), a link will allow you to set the date you'd like your order to arrive. Items may arrive up to 2 business days earlier.
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Can you ship directly to my recipients?
Absolutely! You can choose to have most items shipped to your office and/or directly to your recipients. Many clients order some product to be delivered to their office for personal delivery by a staff person or given when a client visits the office, while other gifts are delivered via UPS or USPS using our shipping services. Available shipping options are shown during checkout and may vary by product.
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How can I manage my recipient address list?
Our Address List Manager is a FREE resource that provides a convenient way for you to upload and maintain your ship-to information in a user-friendly spreadsheet on our system.
Click here to access this free tool.
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What is the privacy policy of Corporate Foods International?
We maintain a straightforward, consistent privacy policy to guard your personal information: NOTHING you share with us leaves our organization for any purpose except as needed to fulfill your requests and orders. Please visit our
Privacy Policy page for further information.
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Can I phone in, fax or email my order?
Corporate Foods International maintains excellent value in cost and quality by carefully managing overhead. One way we accomplish this is to minimize our telephone staff for order taking. We encourage our customers to take advantage of website ordering for speed and accuracy. Ordering online also gives our customers the convenience of accessing their address books and account information for a streamlined experience on subsequent visits. Fax orders are not accepted due to the expense related to data entry and the possibility of errors.For larger orders of 50+ recipients, we accept emailed orders by working with our customers to import names/addresses from their Excel spreadsheets. To inquire about this option, please
email us.
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How does Corporate Foods International provide customer service?
We take pride in handling customer concerns and inquiries in a timely and efficient manner at all times. The best way to communicate with us is to
email us. We are also happy to take telephone calls, Monday - Friday, 8am - 5pm MST/MDT, at 1-800-418-0112. If you reach voicemail, please leave a message and a customer support representative will contact you in a timely manner.
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What is the policy at Corporate Foods International regarding customer satisfaction?
Your satisfaction is our top priority. Please visit our
Customer Service page for further information.
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